AT YOUR SERVICE.
THE ALVION CONCIERGE.
Whether you require precision size and fit recommendations, consignment tracking, 30-day wear-test guidance, or athletic sponsorship inquiries, our concierge syndicate is at your disposal.
INSTAGRAM DIRECT
Direct message our personal concierge team for rapid sizing advice, styling tips, and private drop invitations.
CLIENT CONCIERGE
For consignment tracking, size exchanges, 30-day wear-test returns, and carbon shank warranty validation.
ATHLETE DESK
Elite marathoners, triathletes, fashion stylists, and international editorial press inquiries.
CONCIERGE HOURS
Mon – Sat: 09:00 – 20:00 CET
Sun: VIP Private On-Call
Florence • Monaco • London
SUBMIT YOUR INQUIRY
Complete the dispatch form below with your specific sizing, consignment, or warranty details. Our concierge will review your dossier and respond with priority urgency.
WHAT HAPPENS NEXT?
PERSONAL DOSSIER ASSIGNMENT
Your message is routed directly to an experienced footwear specialist—never an automated bot.
2-HOUR PRIORITY SLA
During atelier hours, our concierge team delivers tailored sizing blueprints and tracking solutions within 120 minutes.
COMPLIMENTARY RESOLUTION
Approved size exchanges or warranty dispatches are shipped via complimentary express courier with zero added fees.
Need urgent, real-time consultation before purchasing today?
LIVE CHAT VIA INSTAGRAMCLEAR ANSWERS. ZERO GUESSWORK.
Explore rapid answers to the most common questions regarding sizing calibration, the 30-day wear-test, international consignment transit, and carbon shank warranty coverage.
ALVION footwear is engineered on custom European anatomical lasts designed for an athletic lockdown fit. They run true to size for road racing and performance running. If you prefer a more relaxed streetwear feel or frequently wear thick athletic socks, we recommend selecting half a size up. You can also message our concierge on Instagram @alvion989 for custom fit guidance.
True athletic luxury cannot be tested on bedroom carpet. When your ALVION pair arrives, you have 30 full days to test them outdoors on real asphalt, tracks, or gym floors. If you do not feel the decisive kinetic advantage of our carbon plate propulsion, simply contact our concierge for a complimentary return label and a 100% full refund.
All consignments are dispatched within 24 hours of order confirmation from our European fulfillment centers. We provide complimentary express air courier delivery (DHL Express / FedEx International) with insured signature tracking. Most international deliveries arrive within 3 to 5 business days directly to your door.
Our C-Propel™ carbon fiber plate is forged from 3K aerospace-grade pre-preg composite, engineered to withstand over 2,000,000 flex cycles. We back every pair with an unconditional 1-year structural guarantee. In the rare event of plate cracking or mechanical delamination, our concierge will dispatch an immediate replacement pair free of charge.
Yes, size exchanges are 100% complimentary. Simply submit the concierge inquiry form above or message us directly on Instagram @alvion989 with your order details. We will reserve your replacement size immediately and issue a prepaid courier shipping label.
OUR ATELIERS & FITTING LOUNGES
Experience ALVION kinetic engineering in an intimate private setting. Reserve a bespoke 1-on-1 podiatric gait analysis or preview upcoming unreleased colorways at our international ateliers.
FLORENCE
ITALY
Via de' Tornabuoni, 14
50123 Firenze FI, Italy
- ✦ Artisan Leather Crafting
- ✦ Master Lasting Studio
- ✦ Private Archive Viewings
MONTE CARLO
MONACO
Boulevard des Moulins, 28
98000 Monaco
- ✦ High-Velocity Treadmill Lab
- ✦ Carbon Shank Custom Tuning
- ✦ VIP Athlete Suite
MAYFAIR
LONDON, UK
Mount Street, 45
Mayfair, London W1K 2RX
- ✦ 3D Biomechanical Pressure Mapping
- ✦ Complete Model Showcase
- ✦ Same-Day Courier Collection
GINZA
TOKYO, JAPAN
Ginza 6-Chome, 10-1
Chuo City, Tokyo 104-0061
- ✦ Kinetic Robotics Display
- ✦ Limited Edition Previews
- ✦ Private Client Tea Bar